Employer
Job Location
Shelby, North Carolina
Salary Grade
Benefits
Job Reports To
Job Category
Application Period
Target Start Date
Expected Work Hours
Employment Type
Minimum Qualifications
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- Associate degree from a regionally accredited institution required.
- Experience with hardware and software installation, information systems, networking, and virtualization.
- Commitment to the use of information technology for instruction.
- Ability to work effectively and collegiate with others.
- Skill in the use of computers and commitment to use of technology.
- Experience with current version of MS Office or similar programs.
- Excellent oral and written communication skills.
- Provide exceptional customer service with people internal and external to the institution.
- Familiarity with and appreciation for the mission of a comprehensive community college.
- Flexible and adapts to change.
- Ability to multi-task with multiple departments and activities of others.
Preferred Qualifications
See required qualifications.
Frequently transport heavy carts of equipment between classrooms, and buildings; frequently position self to install and adjust computer components, including under desks and in AV cabinets and podiums; frequently operate a computer and other productivity equipment such as scanners and printers; frequently stoop, bend, crawl and lift up to 50 pounds; occasionally design and deliver instruction; occasionally view computer screens with students and faculty to troubleshoot issues; frequently communicate by phone, in person orally, and in writing to provide instruction on instructional technology use; occasionally ascend and descend stairs and ladders; occasionally drive.
Position Description
Under the direction of the IT Support Coordinator, the Service and Support Analyst assists the helpdesk staff with troubleshooting IT and AV equipment problems, software issues, peripheral device support, and printing issues.
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Essential Duties Summary |
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How to Apply
Interested candidates must complete the online employment application via PeopleAdmin. Candidates can apply by accessing https://clevelandcc.peopleadmin.com/ or by clicking the position title above.
Contact Info
Allen Kniceley, Director of Human Resources and Organizational Development, kniceleya@clevelandcc.edu
704-669-4037