Adult Basic Skills Retention and Success Coach (Part-Time)

The Adult Basic Skills Retention and Success Coach is a part-time position with duties primarily located on the OCH Campus in Monroe, NC. Under the direction of the English for Speakers of Other Languages (ESOL) Director, the Retention and Success Coach assists students and instructors in identifying barriers to student success and implementing proactive strategies that promote retention. The purpose of this position is to foster a supportive and inclusive environment for new and returning students and positively impact the program’s retention and MSG rates. The schedule for this position will primarily consist of evening hours.

·       Expertly interact with data, presentation, email, and other institutional software 

·       Assist with facilitating student orientation sessions for new and returning English Language Learners

·       Assess student testing data to determine appropriate student class placement

·       Assist with maintaining student placement documentation for assigned programs and classes

·       Monitor rosters and attendance data regularly to target at-risk students

·       Communicate directly with students via phone, text, email or other media 

·       Provide positive support and manage barriers with internal and community support services 

·       Work collaboratively with staff and instructors to support student transitions within the program

·       Assist students in transition goals to postsecondary education or the workforce

·       Serve as a classroom substitute as necessary

·       Participate in appropriate training sessions 

·       Demonstrate a high level of professionalism, innovation, collaboration, and institutional commitment in all actions

·       Other duties as designated by the ESOL Director or the Dean of the School of College and Career Readiness