Advising Generalist

Job Summary:
This position greets faculty, staff, students, and visitors; directing in-person and telephone inquiries to the appropriate Student Services or College staff member. The Student Service Advising Generalist will respond to general questions about the College’s academic programs, and the enrollment processes. This person provides administrative support to the Advising Department and Student Services Reception.

Essential Duties and Responsibilities:
• Ensure the Admissions and Advising suite’s reception area is welcoming, organized, and stocked with current forms and documents.
• Attend the Admissions and Advising suite’s reception desk as needed, answering and triaging telephone calls, making copies, directing traffic, etc.
• Provide students with status updates regarding their appointments, enrollment, registration, and next steps.
• Assist new, incoming students with using and navigating Self-Service and other student accounts.
• Respond to all Advising calls, voicemails and emails.
• Data entry and documentation in students’ records, utilizing the College’s CIS system, the Student Success and Engagement platform, and other technologies.
• Informer reporting to track and support incoming students’ progress through enrollment.
• Assignment of new advisees to professional academic advisors, including numerical, alphabetic, and program management of caseloads.
• Support supervision and training of FWS students and new employees.
• Maintain new advisee folders.

Related Responsibilities:
• Provide accurate information regarding the College’s procedures.
• Monitor level of Advising supplies and submit purchase orders as approved by Director of Advising.
• Provide general information on each area in Student Services.
• Participate in ongoing professional development to enhance and develop skills.
• Perform other duties and tasks as assigned.

Knowledge, Skills and Abilities:
• Computer literacy and specific proficiency with Microsoft Office products
• Excellent written and verbal communication skills
• Ability to work in a congenial and professional manner with students, faculty, and staff.
• Demonstrated excellent customer service skills.
• Ability to maintain confidentiality.
• Understanding of and commitment to open-access community college philosophy and diversity issues.

Education and Experience Requirements:
• High school diploma or equivalent and completion of at least two semesters of college level coursework required.
• Experience working with the public is required; experience in college student services preferred.

Surroundings/Environment:
Standard office environment, usually indoors away from the elements, with moderate noise.

Physical Effort:
While performing the duties of this job, the employee is required to maintain a stationary position for an extended period; move about the office, operate and position computers and files, as needed; and frequently communicate with others. The employee may occasionally move up to 15 pounds.

Scheduling:
This is a part-time position, working between 20-25 hours a week. Office hours are Monday, Wednesday, Thursday, 8:00 AM to 4:30 PM. Tuesdays 8:00 AM to 6:00 PM, and Friday 8:00 AM to 4:00 PM. Part-time staff are expected to work in timeframes needed for the position. Must be available to work flexible work hours, as coverage requires and to work occasionally on weekends and evenings, during peak enrollment periods.

Travel:
Local travel is required, including between campus locations.

Equity in Learning & Employment:
Equity and belonging are crucial to who we are. The College celebrates diversity and inclusion, embracing a broad definition of diversity that includes people of every race, ethnicity, gender, gender identity, sexual/affectional orientation, age, socio-economic status, ability or attributes (visible and invisible), neurodiversity, religious or ethical values system, national origin, political beliefs, veterans, and first-generation college students.

All offers of employment are contingent upon the successful completion of a background check. Evidence of U.S. work authorization is required. It is the respective employee’s responsibility to obtain initial and continued authorization to work in the U.S., and Mitchell Community College will not provide sponsorship for employees to work in the U.S.

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