Analyst, Business Process and Workflow
Employer
Guilford Technical Community College
Job Location
Salary Grade
Minimum $62,031.04 - We offer a competitive salary package that will be determined based on the candidate's experience level and qualifications related to the job. Compensation will be commensurate with your level of experience.
Benefits
Yes
Job Category
Professional
Application Period
Opens:
Closes: 04/19/2026
Target Start Date
Expected Work Hours
Employment Type
Full-time Regular
Minimum Qualifications
Education Required
- Bachelor’s degree in Information Systems, Computer Science, Business Process Management, or a related field from a regionally accredited institution.
Experience Required
- Five (5) years of experience in information technology or related field.
- Experience designing, administering, or serving as a subject matter expert for workflow or automation platforms.
- Experience developing and supporting enterprise-wide automations.
- Experience developing SQL queries and supporting datasets for operational systems.
- Experience troubleshooting integrations, scheduled jobs, or automated processes.
- Experience working with enterprise applications or ERP/SIS environments.
Preferred Qualifications
Experience Preferred
- Experience working in higher education.
- Experience supporting reporting or analytics environments.
- Experience with data integrations using APIs, ETL processes, or flat file exchanges.
- Experience with Office 365 tools, PowerShell, or scripting for automation.
- Familiarity with Ellucian Colleague and Unidata.
- Experience with Softdocs and Power Automate or similar workflow automation tools.
- Experience administering database environments, including performance tuning, and lifecycle management.
Position Description
At Guilford Technical Community College (GTCC), we are dedicated to transforming lives through education and creating a lasting impact on our community. We invite passionate and innovative educators to join our mission-driven team, where you can enjoy a fulfilling work-life balance and competitive benefits, including a robust pension plan. Our beautiful, well-maintained campuses provide an inspiring environment for both teaching and learning, within an atmosphere of collaboration and excellence. At GTCC, you’ll be part of a supportive, dynamic, and inclusive culture committed to delivering exceptional results, making it a truly amazing place to work and thrive.
The Analyst, Business Process & Workflow is a member of the Enterprise Applications team within Information Technology Services and is responsible for designing, supporting, and improving institutional forms, workflows, automations, data feeds, and operational reporting.
This position serves as the institutional subject matter expert for workflow and automation platforms and is the primary resource for designing, governing, and supporting automated processes across ITS and partner departments. The Analyst translates functional requirements into electronic forms, approval workflows, event-driven automations, and supporting data structures.
The role focuses on business process automation across administrative and academic units, developing workflow logic, integrations, and datasets to ensure reliable routing, approvals, notifications, auditability, and compliance with institutional policies.
In addition to workflow and automation responsibilities, the Analyst builds and maintains operational and ad hoc reports, supports automated data feeds between enterprise systems, and monitors scheduled jobs and integrations to ensure data accuracy, reliability, and availability.
The Analyst works closely with functional departments, IT colleagues, and external partners to maintain system reliability, establish automation standards, document processes, and continuously improve digital business processes that reduce manual effort and improve service delivery.