Assistant Administrator, ERP

Minimum Education/Training:

• Bachelor’s degree with major course work in computer applications, database management or a related field

Minimum Experience:

• Two or more years of experience in the use, configuration and support of an ERP-Class O/S in a production data-center environment.
• Experience in an enterprise-level data query language.
• Hands-on experience with RedHat Linux software.

Preferred Education/Training, Experience, Skills:

• Experience with programming languages.
• Experience with software/code development lifecycle (editing, updating, maintaining.)

DEFINITION:

The Assistant ERP Administrator (Assist ERP Admin) performs a variety of complex duties in the administration, configuration, installation, operation, support, and troubleshooting of ERP and ERP associated applications in a networked environment.  The Assist ERP Admin assists the ERP Administrator (ERP Admin) in supporting administrative computing systems.  

In the absence of the ERP Admin, the Assist ERP Admin maintains critical systems operation and is also responsible for the implementation and maintenance of security and business continuity for the ERP applications and associated systems.

SUPERVISION RECEIVED AND EXERCISED:

• Receives general supervision from the ERP Admin.
• Exercises no supervision.

 

Duties & Responsibilities (Essential Functions)

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENT:
Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

• Performs duties on the administrative systems such as maintaining ERP print spooler health, and ancillary systems such as Self-Service, Maestro and other systems as directed by the ERP Admin.
• Performs system and application patches/upgrades to administrative computing systems as directed by the ERP Admin.
• Works with third party vendor support to facilitate updates and troubleshoot administrative computing systems when necessary.
• Provide support in the management and operation of ERP and related computer systems, debugging/maintaining custom ERP application code, and performance of software maintenance in a networked environment.
• Implement, install, reconfigure and maintain AWS cloud-based software environments used to support ERP systems.
• Provide end-user support for the ERP system and related third-party systems.
• Run database queries on enterprise class systems.
• Ensure database integrity with system tools and queries.

Other Important Functions:

• Communicate verbally and/or in writing as appropriate about any system modification, malfunction, changes in status, or interaction with other systems to the ERP Admin.
• Assist in compiling an Information Services handbook.  Document problems, solutions, programs and procedures for administrative application systems.
• Provide cross-level support when necessitated by limited staffing.
• Perform related duties and responsibilities as required.
• Evening and/or weekend work may be required as necessary to maintain critical systems.

 

Qualifications

QUALIFICATIONS:

Knowledge of:

• Strong skills in ERP-class Operating Systems including RHEL and MS Server.
• File system administration and security.
• Local and Wide Area Networking.
• Basic principles and procedures of enterprise database management.
• Knowledge of components and parts used in modern computer equipment, office procedures, and methods. 
• Knowledge of the Ellucian Colleague Administrative System.
• Working knowledge of enterprise DBMS administration.
• O/S installation, kernel configuration and troubleshooting.
• Programming skills such as JavaScript, Python, and/or SQL.

Ability to:

• Run scripts and system commands.
• Use basic arithmetic 
• Troubleshoot system anomalies and effect repairs. 
• Independently find answers to complex problems.
• Research new technology documentation and apply new technology.
• Prepare and maintain work records.
• Perform general clerical activities as assigned.
• Work independently in the absence of supervision.
• Understand and follow oral and written instructions.
• Establish and maintain cooperative working relationships with those contacted in the course of work
• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
• Maintain effective audio-visual discrimination and perception needed for:
  1. Making observations
  2. Reading and writing
  3. Communicating with others
  4. Operating assigned equipment
  5. Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
  1. Standing or sitting for extended periods of time
  2. Operating assigned equipment
  3. Handling varied tasks simultaneously 
  4. Bending, stooping, climbing, or lifting up to 50 pounds
• Maintain mental capacity, which allow the capability of:
  1. Making sound decisions
  2. Responding to questions
  3. Demonstrating intellectual capabilities

EXPERIENCE AND TRAINING GUIDELINES:
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Minimum Education/Training:

• Bachelor’s degree with major course work in computer applications, database management or a related field

Minimum Experience:

• Two or more years of experience in the use, configuration and support of an ERP-Class O/S in a production data-center environment.
• Experience in an enterprise-level data query language.
• Hands-on experience with RedHat Linux software.

Preferred Education/Training, Experience, Skills:

• Experience with programming languages.
• Experience with software/code development lifecycle (editing, updating, maintaining.)

License or Certification Needed:

• Possession of a valid driver’s license.

 

Supplemental Information

Special Instructions to Applicants:

• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.
• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required.
• Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master’s degree conferred by a regionally accredited college or university in the United States.  
• To claim veterans’ preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.

 

STATEMENT OF NON-DISCRIMINATION

Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities. The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC policies.

Apply online at CFCC Careers