Community Manager

Employer

South Piedmont Community College

Job Location

Old Charlotte Highway Campus, Monroe, NC

Salary Grade

Commensurate with education and experience

Benefits

Full-Time Benefits

Job Reports To

Director of Small Business and Entrepreneurship

Job Category

Professional

Application Period

Opens: 10/06/2025

Closes: 12/31/2025

Target Start Date

01/05/2026

Expected Work Hours

40 hours per week

Employment Type

Full-Time

Minimum Qualifications

Bachelor’s degree or equivalent years of relevant job experience
2-4 years’ experience with increasing responsibility in hospitality, sales or customer service
Excellent, written and verbal communication in a professional setting
Strong technical proficiency with the ability to operate, manage, and troubleshoot co-working related hardware and software systems
A high level of ethics, empathy and reliability
Active listener with strong follow-through and responsiveness
Ability to think on feet under pressure and self-motivate during downtime
Demonstrated project management skills
Passion for supporting entrepreneurs and advancing economic development
Flexible availability, including occasional evening or weekend events

Preferred Qualifications

Basic graphic design skills
Experience in startup environment
Ability to speak additional language

Position Description

Job Description

The Community Manager is a full-time position located at the Center for Entrepreneurship (CFE) located on South Piedmont’s Old Charlotte Highway Campus in Monroe, NC. The CFE is a vibrant, inclusive co-working space that fosters innovation and entrepreneurship in Union and surrounding counties. Under the supervision of the Director of Small Business and Entrepreneurship, the Community Manager is responsible for growing community, creating a great experience for CFE members, and ensuring the smooth operation of the co-working space.

Comprehensive Benefits Package to include health insurance with the NC State Health Plan for Teachers and State Employees, retirement benefits through the NC Retirement System, Paid Time Off, and a supplemental cafeteria plan.

Job Duties

Community Management

- Create a friendly environment to facilitate high member satisfaction
- Execute initiatives to create connections between members. These include targeted member introductions, running networking events and managing communications within the space and through digital vehicles
- Seek out information about the business and personal objectives of tenant organizations and their individual members
- Resolve issues between members quickly and in a manner that diffuses tension
- Effectively communicate the Center for Entrepreneurship’s membership plans and guidelines.
- Conduct new member onboarding and member moves out of the space
- Conduct thorough orientation for each new member
- Ensure that new members understand our culture dynamics, house rules and mission
- Utilize a variety of coworking software applications to manage the space, meeting room bookings, digital communications and membership status
- Expertly manage our member management software to ensure accurate member records and timely member billing and payment

Events Planning and Execution

Build a quarterly calendar of programs & events that engage all stakeholders:
Current members: Educational & appreciation events
Future members: Lead generation events
Recruit speakers
Support planning and execution of large annual events with leadership
Plan and execute eents within established budget guidelines
Oversee the event execution itself, from set-up, catering, smooth event check-in process to cleanup
Track attendance to build sales pipeline

Sales and Marketing

Collaborate with the Director to set and meet sales and occupancy targets
Respond to all inquiries quickly and follow up frequently
Actively seek new members, meeting room users and event attendees
Conduct tours for prospective members
Assist marketing efforts by contributing content, graphics and ideas for newsletters, social media and other promotional channels.
Engage with the local community by attending relevant events they are hosting
Identify outside organizers and encourage them to use our meeting spaces.
Facilitate the creation of new member accounts & manage billing.
Make recommendations to leadership about new features, perks or amenities that will entice members

Facilities and Space Management

Ensure that all amenities are available when members and guests arrive and throughout the day
Setup meeting rooms according to client specifications, break down, and reset
Set up and maintain beverage service for meeting room bookings
Maintain availability of key facilities assets (Wi-Fi, kitchen, printers/copiers)
Keep members aware of facilities issues that may impact them
Submit maintenance tickets for repairs to the facility and key equipment
Ensure the space is clean and well-kept

How to Apply

Apply online at https://jobs.spcc.edu/postings/3484. Position is open until filled.

Contact Info

employment@spcc.edu or 704-272-5335