Customer Relationship Management Administrator

• Oversee the daily operation, maintenance, and troubleshooting of the CRM system to ensure optimal performance and user experience.
• Provide timely communication to faculty, staff, and students by providing regular updates, responding promptly to inquiries to foster a collaborative and informed community.
• Responsible for scaling CRM mitigation to faculty and staff that fully deploys CRM availability tools to improve communications across campus.
• Provide training and support to faculty and staff on CRM functionalities, best practices, and new features, ensuring effective usage across the College.
• Monitor and maintain data integrity within the CRM system, including data entry, updates, and quality assurance processes.
• Generate reports and dashboards to analyze user engagement, student interactions, and other key metrics, using insights to inform strategic decisions for the College.
• Work with the Vice President for Strategic Initiatives and Associate Vice President for Student Services to develop, report, and monitor by performance indicators for CRM use.
• Create reports for users, create/implement communications and workflows, develop/support campaign strategies and plans for marketing outreach.
• Work closely with various departments such as Admissions, Advising, Student Success, Marketing and Public Relations,) to identify CRM needs and implement solutions that support departmental goals.
• Continuously assess and improve CRM workflows and processes to enhance user experience and operational efficiency.
• Collaborate with IT (Technology Services) and external vendors to recommend and implement system upgrades and new features based on user feedback and emerging best practices.
• Ensure compliance with data protection regulations and College policies regarding data handling and user access.
• Perform other duties as assigned.

https://faytechcc.peopleadmin.com/postings/7753

Shelby Klouda

910-678-8378