Desktop Support Administrator

Employer

Sampson Community College

Job Location

1801 Sunset Avenue

Clinton, NC  28328

Salary Grade

Range beginning at $39,000 and commensurate with experience.

Benefits

NC State Benefits

Job Reports To

Director of IT

Job Category

Technical & Paraprofessional

Application Period

Opens: 10/24/2024
Closes: 11/11/2024

Target Start Date

01/02/2025

Expected Work Hours

M-F/40-hour workweek

Employment Type

Full-Time

Minimum Qualifications

  • Associate degree in Computer Science/Computer Information Systems or Information Technology-related field from an accredited institution with 2 years of experience in information technology, or
  • Bachelor’s degree in Computer Science/Computer Information Systems or Information Technology-related field from an accredited institution.
  • Substantial experience with Windows Server 2019 (or newer) and Microsoft System Configuration Manager (SCCM) is strongly preferred, but not required.

 

Preferred Qualifications

Position Description

  • Prepares and installs computer equipment, including hardware and software, for use by staff, faculty, and students. Involves creation of system images, deployment of images to computer labs, and troubleshooting hardware and software compatibility.
  • Creates a scope of impact for Windows updates to the College’s endpoint and server devices and develops a plan for implementation.
  • Coordinates with Equipment personnel to remove out-of-date hardware from the College’s environment.
  • Provides various levels of support to end users for the college’s computer systems.
  • Identifies problems, troubleshoots, and provides solutions to users through help desk phone calls and tickets.
  • Coordinates with other members of the department to resolve problems, as necessary.
  • Acts as an advocate for end users in resolving service requests; ensures problems are escalated through appropriate channels for resolution.
  • Assists with researching new developments in technology and their applications, if any, to the College’s technological environment. Creates a scope for the implementation and employee training of changes in technological environment.
  • Duties will occasionally call for evening and weekend availability.
  • Performs other duties as assigned

How to Apply

Interested candidates should submit an application, which can be found at www.sampsoncc.edu, along with other supporting information, such as a resume and transcripts to the Executive Director of Human Resources, Frankie Sutter, at fsutter@sampsoncc.edu, 1801 Sunset Avenue, Clinton, North Carolina 28328. For questions regarding salary ranges, please contact the HR office at 910-900-4043.

Contact Info

Frankie Sutter

Executive Director of Human Resources & Board Relations

fsutter@sampsoncc.edu

910-900-4043

200 West Jones Street Raleigh, North Carolina 27603

(919) 807-7100