Employer
Sampson Community College
Job Location
1801 Sunset Avenue
Clinton, NC 28328
Salary Grade
Range beginning at $39,000 and commensurate with experience.
Benefits
NC State Benefits
Job Reports To
Director of IT
Job Category
Technical & Paraprofessional
Application Period
Opens: 10/24/2024
Closes: 11/11/2024
Target Start Date
01/02/2025
Expected Work Hours
M-F/40-hour workweek
Employment Type
Full-Time
Minimum Qualifications
- Associate degree in Computer Science/Computer Information Systems or Information Technology-related field from an accredited institution with 2 years of experience in information technology, or
- Bachelor’s degree in Computer Science/Computer Information Systems or Information Technology-related field from an accredited institution.
- Substantial experience with Windows Server 2019 (or newer) and Microsoft System Configuration Manager (SCCM) is strongly preferred, but not required.
Preferred Qualifications
Position Description
- Prepares and installs computer equipment, including hardware and software, for use by staff, faculty, and students. Involves creation of system images, deployment of images to computer labs, and troubleshooting hardware and software compatibility.
- Creates a scope of impact for Windows updates to the College’s endpoint and server devices and develops a plan for implementation.
- Coordinates with Equipment personnel to remove out-of-date hardware from the College’s environment.
- Provides various levels of support to end users for the college’s computer systems.
- Identifies problems, troubleshoots, and provides solutions to users through help desk phone calls and tickets.
- Coordinates with other members of the department to resolve problems, as necessary.
- Acts as an advocate for end users in resolving service requests; ensures problems are escalated through appropriate channels for resolution.
- Assists with researching new developments in technology and their applications, if any, to the College’s technological environment. Creates a scope for the implementation and employee training of changes in technological environment.
- Duties will occasionally call for evening and weekend availability.
- Performs other duties as assigned
How to Apply
Interested candidates should submit an application, which can be found at www.sampsoncc.edu, along with other supporting information, such as a resume and transcripts to the Executive Director of Human Resources, Frankie Sutter, at fsutter@sampsoncc.edu, 1801 Sunset Avenue, Clinton, North Carolina 28328. For questions regarding salary ranges, please contact the HR office at 910-900-4043.
Contact Info
Frankie Sutter
Executive Director of Human Resources & Board Relations
fsutter@sampsoncc.edu
910-900-4043