Information Technology Support Technician

Employer

Wilson Community College

Job Location

Wilson, NC

Salary Grade

$44,310.00 - $57,499.00 Annually

Benefits

Job Category

Technical & Paraprofessional

Application Period

Opens: 09/26/2024
Closes: 11/29/2024

Target Start Date

Expected Work Hours

Employment Type

Full-Time Staff

Minimum Qualifications

Associate degree in Information Systems or related field, OR at least one current industry certification (CompTIA, A+, Sec+, Net+, etc.) is required.  

Preferred Qualifications

One to three years of experience as a computer support technician is preferred

Position Description

Reporting under the Information Technology structure, the IT Support Technician will be responsible for maintaining all campus hardware and software as well as monitor and resolve IT tickets.  The IT Support Technician will ensure prompt delivery of services and/or equipment to all campus end users.

 

Knowledge, Skills and Abilities:

Principles and practices of enterprise computer systems and related software including but not limited to the following:

  • Install, configure, update and repair hardware/software components
  • Ensure hardware/software integrity of network devices/applications
  • Display a general knowledge of Local Area Networks (LAN)
  • Provide help desk support in various capacities
  • Install, configure and upgrade endpoint software
  • Troubleshoot and resolve hardware and software issues
  • Exhibit effective communication skills verbally and in writing
  • Self-starter who is detail oriented and able to work productively and efficiently with little supervision
  • Understand technical language
  • Maintain effective working relationships with end users (students, staff, faculty).

 

Essential Duties:

Answer, record and respond to user support calls, email and tickets.  Maintain, troubleshoot, repair and inventory all campus hardware and software. General knowledge of networking to troubleshoot cabling and network connections for user access to campus networks.  Maintain equipment integrity with regular system updates and enhancements.  Maintains necessary records of service calls and equipment moves.  Coordinate and perform hardware and software system maintenance as necessary to ensure secure delivery of resources.  Interact with various campus departments to help define and deliver technical solutions to meet campus needs.   Cross train with A/V Specialist in installing and maintaining various video, audio, and other multi-media equipment including campus camera system.  Assist A/V Specialist with supporting campus events.  

Wilson Community College is an Equal Opportunity Employer. In accordance with the ADA, if you require a reasonable accommodation to apply for this position, please notify the Human Resources Office.

200 West Jones Street Raleigh, North Carolina 27603

(919) 807-7100