Employer
Job Location
Pinehurst, NC
Salary Grade
Benefits
Job Category
Application Period
Target Start Date
Expected Work Hours
Employment Type
Minimum Qualifications
- Bachelor’s degree in an information technology-related field from an accredited institution.
- Two years of experience in endpoint management, technical support, or a related IT field.
- Two years of experience providing IT help desk support.
- Knowledge of principles, methods, and techniques for installation, configuration, integration, and operation of endpoint devices and related systems.
- Strong organizational and documentation skills.
- Ability to work independently as we ll as cooperatively with faculty, staff, and students.
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Preferred Qualifications
- Experience supervising staff or leading teams.
- IT certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation, or similar.
Position Description
Job Position:
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The IT Manager, Endpoint & Support Services position reports to the Director of IT Infrastructure and is responsible for the administration and support of systems, devices, and software critical to the daily operations of Sandhills Community College. This position focuses on endpoint management, software deployment, hardware troubleshooting, and the management of print services and related infrastructure across campus. This position provides direct supervision and mentorship to part-time IT staff, ensuring high-quality support and adherence to college standards.
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Essential Functions:
Duties and responsibilities include, but are not limited to, the following:
- Endpoint Management: Install, configure, and maintain desktops, laptops, printers, multifunction devices, and peripherals.
- Inventory Management: Maintain an accurate inventory of hardware, software, and supplies.
- Print Services Administration: Administer and manage print services and related infrastructure to support campus-wide printing and scanning solutions.
- Documentation: Create and maintain comprehensive documentation for system configurations, deployment processes, troubleshooting, and projects.
- Software Deployment: Oversee deployment and updates of software across campus endpoints.
- Hardware Troubleshooting: Diagnose and resolve hardware issues for campus devices.
- Supervision: Provide direct supervision of part-time IT staff, including assigning tasks, monitoring work hours, and approving schedules.
- Training & Mentorship: Train and mentor part-time employees on procedures, system use, and troubleshooting techniques.
- Performance Evaluation: Evaluate performance, provide feedback, and ensure adherence to college policies and IT standards.
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College-Wide Competencies: · INTEGRITY– Demonstrates a strong commitment to ethical behavior, honesty, and transparency in all interactions within the college. Upholds the college’s values, policies, and standards, and serves as a role model for others by consistently doing what is right, even when faced with challenges and pressures · EXCELLENCE– Strives to achieve the highest standards of quality in all aspects of work, demonstrating dedication to continuous improvement, delivering quality results, contributing to the overall success of the college and its mission. · RESPECT– Demonstrates an appreciation for the dignity of individuals within the college. Treats students, colleagues, and community members with kindness, fairness, and consideration to foster a welcoming culture. Respects differing viewpoints and contributes to a positive and collaborative work environment. · OPPORTUNITY– Demonstrates the ability to recognize, create, and seize opportunities that contribute to personal growth, student success, and the advancement of the college’s mission. Encourages and supports others in identifying and leveraging opportunities for improvement, innovation, and development. Actively seeks ways to maximize potential and foster a culture of continuous learning and progress. · HELPFULNESS– Demonstrates a commitment to service by being approachable, responsive, and proactive in providing support to students, colleagues, the community, and environment (both physical and cultural) of the college. Fosters a positive and collaborative culture where individuals feel valued and empowered to seek assistance and resources. It helps create a culture of belonging and engagement in which students can learn and achieve success.
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Additional Responsibilities:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Other Duties may be assigned as deemed appropriate and/or necessary by: President / Senior Leadership Team / Dean / Department Head / Supervisor
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Working Conditions:
Work environment:
- Employee may be required to work after hours or on weekends occasionally to complete the mission of the College.
- Employee will be required to work on the college campus.
Physical demands:
- Must be able to move around campus to complete departmental projects and requests.
- Must occasionally lift and/or move up to 50 pounds.
Travel required:
How to Apply
Go to: https://www.sandhills.edu/
Contact Info
SCC Human Resources