IT Support Specialist II

• An Associate degree from an accredited college in Computer Technology, Computer Science, Information Technology, or Network Technology; or equivalent. CompTIA A+ certification is a plus.
• One year of experience troubleshooting computers, peripherals, and software applications is required.
• Demonstrated technical expertise in support of Windows and/or Apple operating systems is required.

• Provide in-person or remote assistance first-line support for hardware and software issues, including desktops, laptops, printers, and other IT-related equipment.
• Perform routine maintenance on computer systems, including updates and security and other patches; monitor system performance to ensure user satisfaction.
• Deliver exceptional customer service by communicating effectively with users, providing timely updates on issue resolution, and ensuring a positive user experience.
• Assist end-users in the proper use of computer hardware, software, and peripheral equipment within the established standards and guidelines of the College.
• Analyze, research, and provide solutions to faculty, staff, and student requests for IT assistance; test and evaluate new IT hardware and software.
• Maintain accurate records of support requests, solutions provided, and IT-related inventory; update knowledgebase and internal documentation as necessary.
• Install, configure, and maintain hardware and software; manage IT asset inventory and ensure software compliance with licensing agreements.
• Coordinate vendor support for hardware and software information for IT-related systems, maintain information about equipment and installation, identify software users and recommend other options as requested.
• Provide training and guidance to end users on best practices, software applications, and new technologies.
• Work closely with the other ITS team members and departments to support the mission, technology initiatives and projects of the College. Participate in continuous improvement efforts and contribute to team goals, including workshops, conferences, and meetings to support the mission of the department.
• Provide support and mentoring to IT Support Specialist I (part-time) staff.
• Perform related duties as assigned.

https://faytechcc.peopleadmin.com/postings/8696

HR 910-678-8378