Employer
Job Location
1011 Page Street
Troy, NC 27371
Salary Grade
Benefits
Job Reports To
Job Category
Application Period
Target Start Date
Expected Work Hours
Employment Type
Minimum Qualifications
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Associate in Computer Science or Information Technology field from a regionally accredited institution and 1-3 years of network troubleshooting and/or administration. At least one year of IT project lead experience.
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Extensive knowledge of server operating systems, server hardware and network administration.
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Strong problem-solving/troubleshooting skills, attention to detail, excellent communication, customer service, and interpersonal skills.
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Requires intermediate knowledge of all facets of complex network system environments, including VMWare, Hyper Visor, VLANS, Microsoft Server 2012, 2016, 2019, Palo Alto Firewall experience, Amazon Web Service Experience, Active Directory and Cisco routing/switching hardware, Wireless Access Point support, troubleshooting and configurations, Office 365 Administration experience, Teams Calling experience.
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Physical tasks include fine motor skills for keyboarding and manipulating small components, good hand-eye coordination for connecting cables, the ability to lift and move equipment, sufficient visual acuity to read screens and monitor lights, and the ability to sit for extended periods while working at a computer.
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Must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.
Preferred Qualifications
Position Description
Reports to: Dean of Information Technology
Supervises: None
Responsible for the installation, configuration, backup, integrity, and maintenance of all network hardware, software, and infrastructure. Also, responsible for the installation, configuration, backup, maintenance, and repair of software configuration problems on personal computers and network servers. Collaborates with Systems Analyst to maintain servers, storage, virtual environments, operating systems (Windows and Linux), and backup systems in support of the campus community; installs, maintains, troubleshoots, and patches servers and applications in support of network monitoring and logging; supports and maintains servers and applications in support of the VoIP phone system; and participates in network projects as needed.
- Install, configure, and manage campus network equipment including hardware, software, virtual environments, and associated peripherals.
- Install, configure, and manage new software packages and software upgrades on individual PCs and network servers as it directly correlates with networking
- Diagnose and implement solutions to resolve user and equipment problems.
- Oversee installations, modifications, and removals of network devices across the college network infrastructure. This includes but is not limited to switches, access points, IP cameras, ethernet cabling, and speaker/PA systems.
- Update and maintain security policies on the college firewalls, wireless access infrastructure, and web content devices.
- Provide technical assistance on network servers.
- Serve as the lead while assisting the Systems Technician with setup, installation, configuration, and troubleshooting of network equipment including; cameras, access points, switches, cabling, rack, and mounting such hardware, and provide direction and feedback as required.
- Proactively and independently pursue solutions and innovations to further student learning and the mission of the college.
- Communicate effectively with technical and non-technical individuals.
- May occasionally need to be reachable via a mobile device and available outside of normal work hours to assist with emergency events.
- Familiar with AWS infrastructure and able to manage and provide support and technical assistance within an AWS Infrastructure
- Familiar with configuring and managing VPN (Virtual Private Networks) and VPCs (Virtual Private Clouds)
- Teams Calling configurations and administration
- Provide technical oversight of a multi-building enterprise-level network including planning, implementation/expansion, maintenance, upgrades, documentation, and troubleshooting.
- Analyze and monitor server security and implement patches and fixes to address potential security issues.
- Completes annual professional development requirements.
- Serves on college-wide committees as requested.
- Follows and supports College activities, policies, and procedures.
- Performs other job-related duties and projects as assigned in support of the college’s mission, core values, and goals.
Contact Info
Amy Goodwin
Director of Human Resources
910-898-9634
goodwina5352@montgomery.edu
