Part- time Administrative Support Staff, Learning Commons

The Part-time Administrative Support Staff position is responsible for providing administrative support to the Learning Commons.  The position reports to the Director, Learning Commons and has the following responsibilities:

Essential Job Functions

• Provide customer service at the Learning Commons Welcome Desk by assessing the needs of students, faculty, and staff
• Provide students with requested information, thoroughly explain the information, and make referrals within the Learning Commons or College as appropriate
• Provide administrative support for the Learning Commons
• Answer and appropriately direct incoming calls, and return voicemail and email in a timely manner
• Assist in scheduling and checking in students for testing appointments
• Maintain confidentiality and security by following FERPA regulations, carefully monitoring student records while at the Welcome Desk, and properly storing all student records
• Assist in maintaining a quality learning and testing environment following policies and procedures
• Assist with data entry and reports as needed
• Provide general computer assistance to students such as helping students print and navigating College website and platforms
• Troubleshoot, document, and communicate technical difficulties related to services
• Appropriately communicate academic integrity violations and behavioral issues to the Director, Learning Commons
• Maintain open, robust, and timely communication with colleagues and supervisor
• Maintain currency of knowledge related to Learning Commons’ services
• Participate in professional development to enhance skills in meeting the needs of students
• Promote College mission, vision, and values
• Perform other duties as assigned that support the College mission and initiatives

Minimum Qualifications Required

• Associate’s degree from an accredited institution
• A minimum of one year customer service

Preferred Qualifications

• Administrative support experience at a community college
• Experience working with college students in a flexible setting
• Strong interpersonal, oral, and written communication
• Strong organizational and planning skills
• Strong computer skills and commitment to using technologyDemonstrated flexibility and adaptability to change
• Openness and willingness to engage in professional development activities
• Ability to be self-directed as well as work effectively and collaboratively with others in a team environment