Research and Institutional Effectiveness Analyst

 

Required Education and Experience:

• Associate’s Degree in Data Science, Computer Science, Statistics, or a related field. 
• Experience working with databases, spreadsheets, and reporting tools.
• Advanced Proficiency in Microsoft Excel.
• Demonstrated ability to gather, interpret, and present data in visually appealing and easy-to-understand formats (e.g., dashboards, charts, or infographics).
• Strong critical thinking and problem-solving skills to question, investigate, and ensure reporting accuracy.
• Proven ability to manage multiple projects independently, meet deadlines, and prioritize tasks effectively.

 

Education and Experience:  

• Bachelor’s degree in Data Science, Computer Science, Statistics, or a relevant field.
• Experience in institutional research, data analytics, or higher education, particularly within a community college setting.
• Advanced proficiency in Microsoft Excel, statistical softwares (e.g., SPSS, SAS or R) and data visualization tools (e.g. Tableau, Power BI, or Entrinsik Informer 5).
• Familiarity with higher education databases and tools, especially Ellucian Colleague and Entrinsik Informer (4 or 5).
• Knowledge of state and federal reporting requirements (e.g., IPEDS, NCCCS) and experience ensuring compliance with such standards.

 

Competencies

 

To perform the job successfully, an individual should demonstrate the following competencies:

 

Analytical – Synthesizes complex or diverse information; collects and researches data.

 

Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

 

Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

 

Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

 

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

 

Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

 

Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

 

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

 

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

 

Written Communication – Able to read and interpret written information.

 

Business Acumen – Aligns work with strategic goals.

 

Cost Consciousness – Works within approved budget; conserves organizational resources.

 

Diversity – Shows respect and sensitivity for diversity and cultural differences; promotes a harassment-free environment.

 

Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

 

Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities.

 

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

 

Personal Appearance – Dresses appropriately for position.

 

Attendance/Punctuality – Is consistently at work and on time; arrives at meetings and appointments on time.

 

Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.

 

Initiative – Looks for and takes advantage of opportunities; asks for and offers help when needed.

 

Innovation – Meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.

 

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives.

 

Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

 

Quantity – Completes work in timely manner.

 

Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

 

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Language Skills

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

Mathematical Skills

Ability to calculate and apply concepts of basic Mathematics.  

 

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 

 

Computer Skills

To perform this job successfully, an individual should have general knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.

 

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. 

• Office Setting

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

 

The Research & Institutional Effectiveness (R&IE) Analyst plays a vital role in supporting the College’s mission through data-informed decision-making and continuous improvement efforts. This position is responsible for analyzing and interpreting institutional data, creating reports and dashboards, and ensuring compliance with local, state, and federal reporting requirements. In collaboration with the Director of Research & Institutional Effectiveness, as well as various faculty and staff at the College, the R&IE Analyst supports outcomes assessment, program review and strategic planning initiatives, providing actionable insights that drive institutional effectiveness. This role supports internal and external reporting, data visualization, and strategic initiatives, ensuring that stakeholders have access to accurate, timely, and actionable data.

 

This position may require day, evening, or weekend work, as well as occasional travel between College locations and to state/national conferences.

 

Example of Duties

 

Essential Duties and Responsibilities include the following. 

• Build queries; retrieve, clean, and analyze data from specialized databases and information systems including the National Student Clearinghouse, Ellucian Colleague, and Entrinsik Informer.
• Ensure data accuracy, integrity, security, and confidentiality in compliance with institutional policies and federal/state regulations.
• Utilize statistical tools (e.g., Excel, SPSS, SAS) to perform descriptive and inferential analyses and interpret results.
• Identify opportunities for improving data collection, reporting, and analytics processes for greater efficiency and accuracy.
• Develop reports and dashboards using Ellucian Colleague and Entrinsik Informer to provide timely, accurate, and relevant data to support institutional decision-making and external reporting requirements.
• Assist with management of local, state, and federal reporting obligations, including IPEDS and NCCCS data submissions.
• Support accreditation activities (e.g. SACSCOC), program reviews, and grant applications by providing data and analysis.
• Present findings using clear visualizations (e.g., dashboards, charts, graphs).
• Work collaboratively with faculty and staff throughout outcomes assessment and program review processes, providing data and assistance with managing assessment cycles.
• Provide training and support to faculty/staff on using data tools, dashboards and analytics best practices.
• Translate complex data into easy-to-understand reports for diverse stakeholders and communicate technical and statistical concepts to non-technical audiences.
• Support strategic planning initiatives by providing data-driven insights and metrics for evaluating progress and outcomes.
• Assist with designing survey instruments, administering surveys, and analyzing survey results to support institutional assessment and decision-making processes.
• Collaborate in the development and monitoring of continuous improvement plans for the Office of Research and Institutional Effectiveness, including establishing and tracking key performance indicators (KPIs) for the office.
• Assist with the development and maintenance of office documentation, including an institutional data dictionary and standard operating procedures for recurring reports and processes.
• Ensure documentation is up-to-date, accessible, and reflective of current practices to promote consistency and efficiency.
• Other duties as assigned 

 

Supervisory Responsibilities

This position does not have supervisory responsibilities.

 

An ACC on-line application MUST be fully completed for consideration, which includes a required letter of interest, transcript attachment. Resume attachments are welcome but will not be accepted in lieu of complete application.  

 

For faculty positions, all relevant full- and part-time teaching experience, including start and end dates of employment, should be included on the application. Also, all relevant full- and part-time work experience related to the teaching discipline should be included on the application, including start and end dates.

 

For non-faculty positions, all relevant full- and part-time work experience related to the position should be included on the application, including start and end dates. 

 

Marcella Thompson  (336) 290-0146/mthompson335@alamancecc.edu

 

Nicole Rone   (336) 506-4273/narone301@alamancecc.edu