Student Recruiter

Minimum Education/Training:

Minimum Experience:

• One year of professional admissions/recruitment (or comparable) experience 
• Valid NC driver’s license with driving record that is within the parameters set by the college 

Preferred Education/Training, Experience, Skills:

• Community College experience preferred
• Bilingual in English/Spanish highly preferred
• Experience using a CRM preferred
• Experience presenting to large and small groups preferred
• Virtual outreach and tele-counseling experience preferred

DEFINITION:

As a member of the Student Services team, the Student Recruiter is responsible for planning, organizing, and executing a comprehensive campus visit program while expanding community outreach and engagement. The Student Recruiter manages individual and group campus tours, participates in community-based functions and events, and delivers presentations to promote the college across the service area. This role ensures that CFCC is well-represented in the community and provides outreach for all programs, including short-term training and degree programs. The Student Recruiter is responsible for providing information and guidance to prospective students regarding college programs, services, and enrollment information.

SUPERVISION RECEIVED AND EXERCISED:

• Receives general supervision from the Director of Student Onboarding and Recruitment.
• Leads the Student Ambassador Program, including hiring, training, and supervising student ambassadors.

 

Duties & Responsibilities (Essential Functions)

ESSENTIAL FUNCTIONS:

• Plan, coordinate, and conduct individual and group campus tours, both in-person and virtual, ensuring a high-quality visit experience.
• Meet with prospective students and families after campus tours to answer questions and provide guidance.
• Expand and maintain a strong community outreach presence by participating in various community-based functions, events, and presentations.
• Represent CFCC at community events and promotional functions to engage with prospective students and community members.
• Deliver presentations about college programs, services, and enrollment opportunities at large and small events, including information sessions, Career Discovery Nights, and One-Stop Enrollment events.
• Coordinate and participate in CACRAO college fairs and educational opportunity programs.
• Respond to inquiries in a timely and accurate manner by phone and electronically and assist prospective students who walk-in for service with CFCC opportunities, including enrollment steps, admissions, residency, and other student services and college resources. 
• Create and maintain a robust communication plan for prospects and inquiries across multiple channels using the college’s customer relationship management software. 
• Lead and manage the Student Ambassador Program, overseeing hiring, training, and coordination of student ambassadors who assist with tours and outreach.
• Maintain a database of recruitment and outreach efforts and track prospective student engagement.
• Organize and distribute college-wide recruitment materials and items.
• Work with the Community Relations Office to develop marketing materials and strategies for student recruitment.
• Ensure CFCC is consistently represented in the community, actively seeking opportunities to engage with local organizations and populations.
• Balance a busy campus tour calendar with external outreach commitments, demonstrating strong attention to detail and multitasking abilities.

OTHER IMPORTANT FUNCTIONS:

• Assist in the promotion and coordination of activities and events sponsored by Student Services.
• Participate in professional development opportunities related to student recruitment and engagement.
• Maintain up-to-date knowledge of college programs, policies, and procedures.
• Participate in the enforcement of the Rights and Privacy Act.
• Perform other related duties and responsibilities as assigned.

 

Qualifications

 

QUALIFICATIONS:

Knowledge of:

• Knowledge of recruitment goal setting and monitoring of targeted student populations.
• Knowledge of student recruitment, inquiry management, and relationship-based marketing. 
• Knowledge of human relations and personnel practices.
• Knowledge of Microsoft Office Suite, CRM’s, and student information systems (preferably Colleague). 
• Knowledge of successful customer service practices.
• Knowledge of virtual outreach platforms.

Ability To:

• Perform related work as required.
• Work well both independently and as part of a team with individuals with diverse backgrounds.
• Communicate clearly and respectfully, both orally and in writing.
• Must be willing to work evenings and weekends. 
• Some travel is required. Must have a valid driver’s license and access to a reliable vehicle if school vehicle is not available. Driving record must be free of any moving violations.
• Ability to travel between campuses on short notice.
• Establish and maintain cooperative working relationships with those contacted in the course of work
• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
• Maintain effective audio-visual discrimination and perception needed for:
  1. Making observations
  2. Reading and writing
  3. Communicating with others
  4. Operating assigned equipment
  5. Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
  1. Standing, walking, or sitting for extended periods of time
  2. Operating assigned equipment
  3. Handling varied tasks simultaneously 
  4. Bending, stooping, climbing, or lifting up to 50 pounds
• Maintain mental capacity, which allow the capability of:
  1. Making sound decisions
  2. Responding to questions
  3. Demonstrating intellectual capabilities

EXPERIENCE AND TRAINING GUIDELINES:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:

Minimum Education/Training:

• Associate’s degree or higher

Minimum Experience:

• One year of professional admissions/recruitment (or comparable) experience 
• Valid NC driver’s license with driving record that is within the parameters set by the college 

Preferred Education/Training, Experience, Skills:

• Community College experience preferred
• Bilingual in English/Spanish highly preferred
• Experience using a CRM preferred
• Experience presenting to large and small groups preferred
• Virtual outreach and tele-counseling experience preferred

 

Supplemental Information

 

Special Instructions to Applicants:

• This position requires flexible work hours, including evening and weekend work hours, as well as occasional travel.

• This position requires a valid North Carolina Driver’s License that is free of any moving violations.

• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.

• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required.

• Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master’s degree conferred by a regionally accredited college or university in the United States.  

• To claim veterans’ preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.

 

STATEMENT OF NON-DISCRIMINATION

Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities. The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC policies.

Apply online at CFCC Careers