Success Navigator

Bachelor’s Degree in social work, human services, counseling, education and/or related fields from a regionally accredited institution; a minimum of two years of experience providing academic advising; experience in career planning and retention strategies as well as excellent presentation, customer service, communication, organizational, and computer skills. 

Academic coaching experience preferred.

Responsible for assisting students in the successful identification and completion of academic, professional, and personal goals by enhancing their ability to navigate through college. 

 

Essential Responsibilities:

• Assigned to advise students in designated programs of study
• Coach students within the assigned programs of study
• Monitor and support students as they begin their educational journey. 
• Meet with prospective and new students to discuss and  answer questions about the College, and help them to establish a plan to get where they want to go and become a settled and successful NCC student.
• Create a student-centered environment
• Responded to alerts within 72 hours; multiple attempts must occur before alert is closed if student does not respond to 1st outreach
• Responses to alerts must include but are not limited to text, phone, and emails
• Document in Watermark the result of contacting the student and method of outreach
• Participate in Success Team meetings with student, advisor, and financial officer as needed
• Participate in 1 Pop Up Coaching Session each semester
• Conduct 1 Student Success Workshop each semester
• Respond to emails within 24 hours
• Respond to direct messages the same day
• Available in offices for drop -ins and appointments
• Meet with students by phone, in person, or through Zoom
• Visit Program of Study classes to discuss coaching
• Participate in Nighthawk Enrollment Day by advising students with 15 or fewer credit hours
• Register students with 15 or fewer credit hours during the 1st two weeks of registration
• Register and adjust schedules for students with 15 or fewer credit hours during Drop/Add Period
• Participate in New Student Orientation by advising and registering students with 15 or fewer credit hours
• Conduct comprehensive academic advising for college programs using a blended method such as the appreciative advising model.  
• Assist students with identification of their academic, professional and personal goals, paths to those goals, and appropriate programs of study to meet those goals. 
• Work to identify and resolve student barriers and obtain support to meet specific needs.  
• Assist students and faculty to problem-solve issues related to progress towards academic goals, persistence, and attendance
• Monitor students’ academic progress using case management and retention software and provide student follow-up
• Demonstrate empathetic listening and the ability to have courageous conversations
• Knowledge of on-campus and off-campus resources for students and refer students to appropriate resources
• Help students navigate systems and develop self-advocacy skills
• Attend events on campus that celebrate and support students (may require nights and weekends)
• Maintain FERPA compliance for all students
• Attend annual graduation exercises.
• Participate in coaching specific and campus-wide professional development
• Be knowledgeable of college policies and procedures regarding admission standards, testing and educational program requirements
• Encourage and support students’ participation in college activities leading to first year progression and increased retention
• Contribute to the attainment of college, division, and department goals
• Participate on college committees
• Other duties as assigned

 

Physical Demands:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees may request reasonable accommodation(s) if necessary to perform the essential functions of the job.

 

• Maintain stationary position, sitting or standing, for extended periods of time.
• Operate a computer and other office productivity machinery.
• Ability to maintain files in file cabinets.
• Occasionally lift, move, transport, install, or remove items weighing up to 15 pounds. 
• The ability to communicate information so that others understand.
• The ability to observe details.

Apply using our online application at https://www.schooljobs.com/careers/nashcc/jobs/4908831/success-navigator?sort=PositionTitle%7CAscending&page=3&pagetype=jobOpportunitiesJobs

nccjobs@nashcc.edu

**Nash Community College will only accept applications that are submitted online through the online application system. Please visit https://www.schooljobs.com/careers/nashcc? to view any vacancies and submit your application. **