User Support

User Support

Enterprise Applications (EA)

Advantages of EA include the interoperability of data, increased communication and increased data reliability using a single database. EA also includes the ServiceNow Service Desk as well as project support that plans, designs, implements and sustains the North Carolina Community College System's Enterprise Resource.

Services include:

  • Human Resource Information System
  • Core Financials and Cash Reporting System
  • Student Information System
  • Curriculum management System
  • Career Credit System (Short-Term Workforce Development)
  • Submit an Incident

College Staff Training

The new business automation process requires the end user to have a ServiceNow user ID and login to complete the training registration on our service portal. Set up your account now in the NCCCS Service Portal.

Class Registration

Documentation & Access

Instructional sessions and related materials including documents, knowledge articles, and on-demand training sessions for the College Information System (CIS) can be accessed via the ServiceNow portal.

  1. Visit
  2. Click on Self-Registration
  3. Complete the User Registration Request form
  4. Registrations are typically approved within 1 business day after submission

Once you log in to the Service Portal, select Knowledge Base to access support materials.

Service Portal Access Help
If you are not able to enter the NCCCS Service Portal contact: or call (919)-807-7048