User Support Home Page Text

User Support Home Page Text

Welcome to the User Support Team's training site!

Our team provides College Information System (CIS) training and support leveraging virtual tools which support your college. Our Virtual First Training and Support services include live, online, instructor-led training and support provided via online collaborative training tools (Skype for Business and Blackboard Collaborate) allowing for our support staff to work directly with College staff at their work space.

This virtual first training model allows us to reach more trainees in more places without additional budget.  We can reach colleges at a greater distance, with greater frequency, and at a lower cost.  All the conveniences of learning without leaving your desk!

Skype for Business and Blackboard Collaborate allow for a full audio/video and desktop sharing and web conferencing experience that provides a fully interactive support and training experience. 

Seated classroom training will be facilitated for specific scenarios where the ability to leverage virtual collaborative solutions does not exist.

The NCCCS Service Portal replaces email to the CIS Help Desk and is the new required method to submit your requests for CIS Support. All requests for support should be submitted via the Service Portal using the link provided below.

https://ncccs.service-now.com/sp 

In order to submit requests in the Service Portal, you MUST be a registered user.

 If you need assistance with the Service Portal please call (919) 807-7048 and someone will assist you.

For questions concerning class registrations please contact internalcust@nccommunitycolleges.edu or call (919) 807-7178.