NC Works WIOA One Stop Operator-TFT

Minimum Experience: 

• Associate’s Degree in human services, business, or public administration related field
• Three years of workforce development experience, understanding Labor Market Indicators
• Microsoft Office experience (including Word, Excel, and PPT) 
• Google Suite experience (including Docs, Sheets, Drive)

Preferred Education/Training, Experience, Skills: 

• Bachelor’s degree in human services, business, or public administration or related field
• NC Works experience preferred
• WIOA experience preferred
• Experience with Integrated Service Delivery

DEFINITION:
The NC Works One Stop Operator oversees and coordinates the delivery of services within the NC Works Career Center in New Hanover County and NC Works Access Points in Pender County, ensuring seamless customer-focused experience for job seekers and employers. They are responsible for coordinating services among partners, managing hours of operations, and ensuring accessibility for all users. An effective One Stop Operator will have extensive leadership experience and possess working knowledge of all NC Works programs and services, including those provided through community partners.

***This is a Time Limited, Temporary Full Time Grant Funded Position. Position ends June 2027 with potential to be extended***

SUPERVISION RECEIVED AND EXERCISED:
Receive general supervision from the CFCC Senior Director of Workforce Development.

Duties & Responsibilities (Essential Functions)

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:
Essential and other important responsibilities and duties may include, but are not limited to, the following:
Essential Functions:

• Coordinate the service delivery of NCWorks partners in accordance with the NCWorks MoU for the Cape Fear Workforce Development Board (CFWDB) region.
• Implement human-centered practices to improve customer access to NCWorks services and improve outcomes for NCWorks providers.
• Manage hours of operation in accordance with CFWDB standards and expectations, open and close the facilities, block time for team-building, and communicate when services must switch from onsite to virtual due to unforeseen circumstances.
• Maintain schedule of all NCWorks staff; coordinate with other NCWorks managers to ensure coverage onsite and at Access Points or NCWorks events.
• Plan, schedule, and promote meetings and events for business and job-seeking customers.
• Work with other NCWorks managers to create interesting and meaningful opportunities for staff  professional development and team-building.
• Host routine (weekly or daily) staff meetings that promote shared understanding among partner  agencies, highlight new and long-term job orders in the system, emphasize Labor Market Indicators (LMI) data for the county  and CFWDB region, and provide progress updates on career center functionality.
• Utilize Integrated Services Delivery, emphasizing cross-training of staff and meaningful customer service practices, to better meet the needs of business and job seeking customers.
• Ensure current resources regarding labor market information, career pathways in high-growth industries, program information, and other relevant resources are provided and adequately maintained in the NCWorks lobby and within staff offices for ease of use.
• Manage general facilities issues, solicit bids for repairs, and be available to oversee and confirm  completion of any scheduled repairs.
• Serve as convener and lead facilitator for quarterly Workforce Innovation and Opportunity Act (WIOA) cross-agency leadership meetings with mandatory and additional partners who operate under the legislation.
• Manage the process of completing the NCWorks Certification application for the NCWorks Career Center(s) and update as required by CFWDB and NCWorks Commission staff.
• Follow federal, state, and local area regulations/policies concerning handling of Equal Employment Opportunity (EEO) responsibilities, customer complaints, and physical and programmatic accessibility.
• Possess an understanding of relevant Department of Labor-Employment Training Association (DOL-ETA) regulations, CFWDB policies, NCWorks Commission Policy Statements, Department of Workforce Solutions (DWS) Operational Guidance, and regulations from WIOA partner agencies.
• Submit reports to the CFWDB, as requested.
• Participate in meetings and complete projects as required by CFWDB staff.
• Use employer, customer, and staff feedback to drive continuous improvement. Track and share data with NCWorks staff; make decisions/develop strategies based on data and successful practices.

 Other Important Functions:

• Competent and cooperative leadership style
• Superior customer service to employers, jobseekers, staff, and partners
• Ability to give and receive functional instruction
• Capacity to provide adequate staff and support to One-Stop Center(s) and Access Point(s)
• Commitment to teamwork and continuous improvement
• Understanding of the local labor market and the needs of local business
• Ability to facilitate cross-training of career center staff and manage collaborative teams
• Accountability for required reporting and expectations of the CFWDB
• Willingness to integrate resources and activities with other organizations
• Flexibility in deploying human resources as operational needs evolve
• Ownership for role of One-stop Operator in facilities decisions

 

Qualifications

QUALIFICATIONS:

 Knowledge of:

• DOL-ETA regulations, CFWDB policies, NCWorks Commission Policy Statements, DWS Operational Guidance, and regulations from WIOA partner agencies.
• WIOA programs and services.
• Knowledge of current treatment modalities and community resources. 
• Modern office procedures, methods and computer equipment.
• Advanced word processing methods, techniques and programs MS Office and Google Suite.
• Advanced spreadsheet and database knowledge MS Office Access, Excel, and Google Sheets

Ability to:

• Interpret and apply the policies and procedures of the function to which assigned.
• Maintain compliance records for CFCC and CFWDB.  
• Perform accounting activities including the maintenance of appropriate files and compiling information for reports.
• Operate a laptop and desktop computer, calculator, and other office equipment.  
• Type and word process at a speed necessary for successful job performance.
• Respond to inquiries and requests for information.
• Maintain effective audio-visual discrimination and perception needed for:
  • Making observations
  • Reading and writing
  • Communicating with others
  • Operating assigned equipment
  • Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
  1. Standing or sitting for extended periods of time
  2. Operating assigned equipment
  3. Handling varied tasks simultaneously 
  4. Bending, stooping, climbing, or lifting up to 50 pounds
• Maintain mental capacity, which allow the capability of:
  1. Making sound decisions
  2. Responding to questions
  3. Demonstrating intellectual capabilities

EXPERIENCE AND TRAINING GUIDELINES:
Any combination of education, work experience and life experience is preferred. Requires
extensive knowledge in NCWorks Career Centers, Workforce Development, and WIOA programs. A typical way to obtain the knowledge and abilities would be:

Minimum Experience: 

• Associate’s Degree in human services, business, or public administration related field
• Three years of workforce development experience, understanding Labor Market Indicators
• Microsoft Office experience (including Word, Excel, and PPT) 
• Google Suite experience (including Docs, Sheets, Drive)

 
Preferred Education/Training, Experience, Skills: 

• Bachelor’s degree in human services, business, or public administration or related field
• NC Works experience preferred
• WIOA experience preferred
• Experience with Integrated Service Delivery

 

Supplemental Information

Special Instructions to Applicants:

• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.
• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If the highest level of education is a High School diploma or equivalent, proof of completion is required.
• Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master’s degree conferred by a regionally accredited college or university in the United States.  
• To claim veterans’ preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.

 

STATEMENT OF NON-DISCRIMINATION

Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities. The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC policies.

Apply online at CFCC Careers