PT Student Outreach & Success Specialist

Minimum Education/Training:

Minimum Experience:

• At least one year of professional experience in recruitment, peer mentoring, coaching, academic advising and/or teaching experience working with diverse populations including low-income, first-generation college students in a community college or university setting.
• Experience utilizing software applications and student information systems (Microsoft Office, Access, Colleague, Informer, CRM systems, etc.).

Other Requirements:

• Must have the ability to travel and work evenings and weekends for recruitment and outreach events as needed.
• Excellent rapport-building and advocacy skills for students and families.
• The ability to assess needs and work to implement a plan of action to address the specific needs.
• Skilled in counseling, motivating students, and communicating with families.
• Experience in marketing special programs to students who may otherwise be unaware of their potential
• Ability to maintain complete and accurate records and statistics and to develop meaningful reports from the information collected.

License:

• Valid North Carolina driver’s license
• Driving record that is within the parameters set by the college

Preferred Education/Training, Experience, Skills:

• Bachelor’s degree with at least two years of related work experience.
• Prior experience in admission, student recruitment, student services and/or student life in a community college or university setting preferred. 
• Experience working with the Hispanic community and a diverse community.
• Bilingual in English and Spanish preferred to effectively communicate with and support Spanish-speaking students and families.

DEFINITION:
 
The Student Outreach and Success Specialist is responsible for advancing outreach, access, and student success for underserved and underrepresented populations. This position serves as a key connection between the college and the Latino community—promoting educational opportunities, supporting students through the enrollment process, and implementing strategies that enhance student engagement, retention, and completion across degree programs, ESL, and short-term training.
 
SUPERVISION RECEIVED AND EXERCISED:

• Receives general supervision from the Dean of Enrollment Services.
• Exercises no supervision.

 

Duties & Responsibilities (Essential Functions)

 

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:

Essential and other important responsibilities and duties may include, but are not limited to, the following:
 

• Develop and implement outreach strategies that promote the college’s programs and services to underserved and underrepresented communities.
• Represent the college at community events, K–12 schools, churches, nonprofit organizations, and other settings that serve underserved and underrepresented populations.
• Serve as the primary point of contact for prospective and current underserved and underrepresented students, providing guidance on admissions, financial aid, academic programs, and student services.
• Assist students with navigating the entire enrollment pipeline—from initial inquiry to completion—ensuring personalized support and effective referrals.
• Build and sustain relationships with community partners to promote access and educational attainment.
• Collaborate with internal departments (Admissions, Advising, Financial Aid, ESL, Continuing Education, etc.) to coordinate services that meet the needs of underserved and underrepresented students.
• Develop, promote, and support student success initiatives that foster engagement, academic persistence, and goal completion.
• Create and maintain resources that help students and families understand college pathways and navigate available support systems.
• Track outreach efforts and student success outcomes; assist with relevant reporting and data collection.
• Stay informed on cultural, social, and policy issues impacting underserved and underrepresented students locally and nationally.

 Other Important Functions:

• Serve on standing committees and working groups by appointment and as needed.
• Perform related duties and responsibilities as required. 

 

Qualifications

 

QUALIFICATIONS:

Knowledge of:

• College policies and procedures regarding admission standards and educational program requirements.
• General understanding of the mission of community colleges and the various types of learners that are served in a community college setting.
• Purpose of academic advising.
• Business letter writing and basic report preparation.
• Principles and procedures of record keeping.
• Modern office procedures, methods and computer equipment.
• English usage, spelling, grammar and punctuation.

Ability To:

• Demonstrate excellent oral, written, and interpersonal skills.
• Maintain an enthusiastic, energetic, and professional demeanor that is welcoming to students, faculty, and staff.
• Actively engage in team-building and collaboration within the Student Services department and throughout the college.  
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Multi-task, troubleshoot problems, and create conflict resolutions with minimum supervision.
• Deliver presentations and group facilitation.
• Refer students to appropriate college staff for additional counseling, program advising, financial aid assistance, testing and related matters.
• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
• Communicate clearly and respectfully, both verbally and in writing
• Maintain effective audio-visual discrimination and perception needed for:
  1. Making observations
  2. Reading and writing
  3. Communicating with others
  4. Operating assigned equipment
  5. Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
  1. Standing or sitting for extended periods of time
  2. Operating assigned equipment
  3. Handling varied tasks simultaneously 
  4. Bending, stooping, climbing, or lifting up to 50 pounds
• Maintain mental capacity, which allow the capability of:
  1. Making sound decisions
  2. Responding to questions
  3. Demonstrating intellectual capabilities

EXPERIENCE AND TRAINING GUIDELINES:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:

Minimum Education/Training:

• Associate’s degree with at least two years of related work experience being desirable.   High School Diploma or GED with related experience will be considered.

Minimum Experience:

• At least one year of professional experience in recruitment, peer mentoring, coaching, academic advising and/or teaching experience working with diverse populations including low-income, first-generation college students in a community college or university setting.
• Experience utilizing software applications and student information systems (Microsoft Office, Access, Colleague, Informer, CRM systems, etc.).

Other Requirements:

• Must have the ability to travel and work evenings and weekends for recruitment and outreach events as needed.
• Excellent rapport-building and advocacy skills for students and families.
• The ability to assess needs and work to implement a plan of action to address the specific needs.
• Skilled in counseling, motivating students, and communicating with families.
• Experience in marketing special programs to students who may otherwise be unaware of their potential
• Ability to maintain complete and accurate records and statistics and to develop meaningful reports from the information collected.

License:

• Valid North Carolina driver’s license
• Driving record that is within the parameters set by the college

 

Preferred Education/Training, Experience, Skills:

• Bachelor’s degree with at least two years of related work experience.
• Prior experience in admission, student recruitment, student services and/or student life in a community college or university setting preferred. 
• Experience working with the Hispanic community and a diverse community.
• Bilingual in English and Spanish preferred to effectively communicate with and support Spanish-speaking students and families.

 

Supplemental Information

Special Instructions to Applicants:

• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.
• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required.
• Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master’s degree conferred by a regionally accredited college or university in the United States.  
• To claim veterans’ preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.

 

STATEMENT OF NON-DISCRIMINATION

Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities. The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC policies.

Apply online at CFCC Careers