Technology Specialist II

MINIMUM EDUCATION QUALIFICATIONS

• Associate degree from a nationally accredited institution in a technical (engineering or technology) area required OR an associate degree from a nationally accredited institution with at least four years of work experience in the technology services field required.

MINIMUM EXPERIENCE QUALIFICATIONS

• Two or more years of technology experience in a business environment or college support role required.
• Fingerprinting required upon hire.
• Eligibility to obtain and maintain a Division of Criminal Investigation (DCI) certification required.  In addition to the standard background check, this position requires having a clear fingerprint-based criminal records search through the State Bureau of Investigation (SBI).
• Willingness to learn multiple roles and be flexible with work assignment on a daily basis.
• Capability to work independently, possess excellent customer service skills, and ability to interact positively with students, faculty, staff, and third-party agencies required.
• Excellent interpersonal, written, and verbal communication skills required.
• Ability to translate complex technical issues into simple terms.
• Ability to manage multiple assignments and meet deadlines
• Proficiency with VPN networks, firewalls, encryption, and other aspects of network security technologies
• Effective attention to detail and a high degree of accuracy.
• Strong organizational and time management skills.
• Self-motivation and the ability to take initiative and multitask
• When providing telephone support, must be able to understand end users’ descriptions of their computer problems in order to correctly troubleshoot them. 

PHYSICAL REQUIREMENTS

• Bending, stooping, climbing, crawling, and reaching, with the ability to lift and maneuver items weighing up to 50 pounds required.
• Occasional exposure to elements such as noise, dust, and odors.
• Work environment can be stressful at times in dealing with a wide variety of challenges and deadlines.
• In addition to regular office hours, position sometimes requires overtime and/or evening hours.

N/A

 

SUMMARY

 

OPEN UNTIL FILLED – 

Technology Specialist II is responsible for the effective operation of information technology (IT) services and support across the college. The Technology Specialist II serves as a technical expert for the development, implementation, management, and support of systems and networks. The IT specialist plans and carries out exciting, complex assignments and develops new methods and approaches in a wide variety of IT specialties. They evaluate new and enhanced approaches to deliver IT services; test and optimize the functionality of systems, networks, and data; and define technical requirements. The Information Technology Specialist is responsible for providing various forms of computer-related technical assistance and improving the efficiency of the work of the faculty, staff and students through the use of technology.  

 

DUTIES AND RESPONSIBILITIES

 

• Provide primary and back-up support for a variety of technology services and/or equipment including, but not limited to assisting internal and external clients with setup, maintenance, troubleshooting and problems with a variety of technology services and equipment such as telecommunications, desktop computers, audio-visual, laptops, email, Self-Service, third-party applications, printers, and copiers. 
• Provide in-person or remote technical and non-technical support while maintaining excellent customer service, generally via phone, e-mail, remote and/or helpdesk requests or inquiries, while maintaining excellent customer service.
• Prepare and maintain inventory, operational records, reports, forms, procedures and related information.
• Coordinate with internal departments and external agencies, including vendors, to facilitate IT operations, communicate and gather information, and ensure compliance with service agreements, contracts, laws, regulations, and other procedures and requirements.
• Support College and other department operations by identifying and troubleshooting technical problems related to telecommunications, networks, servers, desktops, copiers, operating systems, audiovisual, programs and specialized application software systems.
• Perform hardware and software maintenance on systems and components to ensure operational efficiency and data integrity and security which may include installing patches for operation systems; upgrading software patches for operating systems; upgrading software packages, and testing and evaluating system performance.
• Provide in-person or remote technical and non-technical support to staff, generally via phone, email, and/or Helpdesk requests or inquiries, while maintaining excellent customer service. As needed, guide clients to additional resources or seek assistance from others to satisfy the request.
• Provide technical input on the procurement of equipment and supplies; this includes but not limited to researching, designing, and implementing the appropriate technologies to support and improve corporate communications, access to information, and end-user productivity.
• Provide timely support through helpdesk service requests and servicing emergency calls.
• Provide back-up support for the Lincoln and Kimbrell campus support personnel as needed.
• Maintain the functionality of classroom computer labs, offices, conference rooms, and classrooms including but not limited to hardware and software problems.
• Serve as backup for and/or assist the Network Server Specialist.
• Assist other staff in special events and activities as required.
• Attend meetings and serve on College committees as requested.
• Maintain a high standard of professional and ethical practice in representing the College. Maintain confidentiality of human resources information and employee records. Demonstrate a thorough knowledge of the field or discipline with continued adherence to professional accountability. Provide a high level of service to customers by establishing and maintaining effective working relationships and partnerships. Accept responsibility for managing situations and problems. Work cooperatively with team members and colleagues, contributing positively and constructively to the achievement of team and College objectives. Adhere to the College’s policies, procedures, and other established guidelines.
• Perform other duties as assigned, including special projects.

https://www.schooljobs.com/careers/gastoncollege

Phone

704-922-2234